Help Center / Returns


Things to know

You are welcome to return anything (within 28 days) that was ordered from

When returning, it's important to keep in mind that the items should be in their original condition, including being unused, unwashed, and in their original or adequate packaging with all original tags attached. This is especially important for helmets, as the tags can provide important safety information and should not be removed. For swimwear and intimate apparel, it's also important to ensure the protective inner lining is intact, if applicable.

We will deduct the applicable return shipping costs from your refund (€6.99). The return fee helps cover the expenses associated with shipping and managing the logistical processes involved in processing the return.

Extended Returns period: Orders placed between Nov 17th - Dec 22nd will be eligible for returns until the 20th of Jan.

Start a return

Please follow the instructions below:

  1. Log into our return portal with your order number and email address.
  2. Click “Start a return” and select the items you wish to return and the reason for the return. Be sure you choose the correct items to be accurately refunded.
  3. Print your UPS return label and pack your items in the original order packaging. Securely attach the carrier label to the outside of your package.
  4. Drop your package off at your nearest UPS Access point. You are able to schedule a collection on the UPS website but there can be an added cost. Please be sure to retain your shipping receipt as Customer Service may require it.
  5. Your package will be forwarded to our main warehouse, where it will be processed within 3-14 business days. You will be informed via e-mail when the team has processed your return.
Start a Return

If you are returning more than 5 items, please contact customer services to avoid being blocked.


Warranty return? Use our specific link to request your return easily (Warranty page bottom). Our form guides you step by step and helps us resolve your issue quickly. Please provide the requested information, including the order number and a precise description of the problem.

Our dedicated team will carefully review your request and contact you promptly to inform you of the next steps. We are committed to finding a satisfactory solution.


We do not do direct exchanges. If you wish to exchange an item, we kindly request that you return the item to us for a refund and place a new order online for the replacement item.

We are currently working to establish an exchange program and hope to have it up and running soon.

Price adjustments

We don’t offer price matching or adjustments. The price you see in your shopping cart is the final price. We are unable to offer adjustments, refunds, or credits for the difference in price.

Follow our channels and you can enjoy flash sales, exclusive discounts and limited-time offers.

Mystery Box Returns

  • You may return your "Mystery Box" (which includes all items in the box) for a full refund within fourteen (14) days from the date of delivery.
  • The purchase of a "Mystery Box" is considered a single product purchase. Therefore, returns of a single item contained in the "mystery box" or size changes will not be accepted.
  • All items must be unused, unwashed and in their original packaging with all original tags.
  • By returning the entire order, the refund will be made to your original payment method.

  • Extended Returns Policy

    Extended returns period for Christmas 2023. You can request the return of your product(s) until January 15th 2024 for those orders received by you until December 31st (included). For orders received by you as of January 1st 2024, the ordinary return period shall apply.