As a consumer, you can withdraw from the contract within fourteen (14) calendar days after the delivery of the products by contacting our customer service. Items must be unused and unwashed and in the original packaging with all original tags attached and, if applicable, protective inner lining intact on swimwear and intimate apparel. The return of FOX products is your responsibility and it shall be at your own cost and expense. Therefore, we recommend you to use a reputable carrier/courier service that offers you the possibility of tracking your return for your peace of mind. FOX shall retain the refund of the amount paid by you for the product(s) until arrival of the products or proof of delivery of such return. By returning the full order FOX will also refund the shipping costs of the original order. The refund will be made to your original method of payment. Please note that depending on your bank, it may take an additional period of 2-10 business days.
FOX Warehouse Returns dept.
Achtseweg Noord 25
5651 GG Eindhoven
For information regarding returns, please contact Fox Customer Service at:
FREE RETURN SHIPPING WITH PAYPAL:
If you have paid your order with PayPal you can have the return shipping cost refunded.
How does it work?
- Log in to your Paypal account, select the purchase you returned and click on “Request return shipping refund”.
- Submit the return shipping request form, along with proof of your return within 30 days.
- If your claim is approved, PayPal will send a refund of up to 30€ to your PayPal account within 10 business days.
You can get up to 12 refunds per person, per year under the PayPal Return Shipping on Us service. Only one refund is allowed per PayPal transaction ID.
For the best service and selection, please return the items pursuant to our return policy and place your order for replacement items online or call Fox Customer Service for assistance.
Fox products are subject to the applicable legal guarantee. The warranty is extended to the original purchaser only and does not apply if damages are caused through abuse, negligence, improper repairs, inadequate fit, modifications and alterations or if used other than the manner intended. Fox makes no other express warranties or guarantees. Fox shall not be liable for any incidental or consequential damages.
For a warranty evaluation, please contact Fox Customer Service at:
"MYSTERY BOX" RETURNS
You can return your “Mystery Box” (which shall include all the items part of the box) for a full refund within fourteen (14) days from the date of delivery. The purchase of a “Mystery Box” is intended as a purchase of one single product. Therefore, the return of a single item contained in the “Mystery Box” or size changes won’t be accepted.
All the items must be unused and unwashed and in the original packaging with all original tags attached. The return of FOX products is your responsibility and it shall be at your own cost and expense.